Returns, Cancellations & Workmanship

Photo portraits: approval before production

We prepare a digital proof before engraving. One proof revision is included. If your photo will not engrave clearly, we ask for another image. You may submit a replacement photo or cancel before approving the proof. Once you approve the proof and production begins, your personalized portrait is final sale.

Other custom and made-to-order pieces

Custom and made-to-order items are final sale. For a quoted woodworking or ornament order, confirm the design, personalization, price, shipping, included accessories, and production schedule before payment. If you need to change or cancel an order, contact us promptly so we can check its production status.

Non-custom items

Non-custom items may be returned within 7 days of delivery. Items must be unused and in original condition. Return shipping is the customer’s responsibility; original shipping charges are non-refundable. Refunds are issued after inspection and approval.

Workmanship errors and transit damage

If Hoeksema makes a spelling, design, or production error, we correct it at no charge. If an item arrives damaged, contact us with photos of the item and packaging so we can make it right. Natural wood grain and tone vary; that expected variation is not a workmanship error.

For order changes, cancellation, a return request, or an issue with your piece, email info@hoeksemawoodworking.com and include your order number.